After-hours cover
For calls that arrive when the tools are down.
$890 / month
- After-hours and overflow calls answered
- Urgent work captured
- Text summaries to the owner
For Australian tradies
On a job?
We answer the calls you can’t.
Callback answers missed calls, qualifies the job, books the right next step and texts you the details. More booked work. No receptionist. Coverage after hours too.
Emergency plumbing & electrical first Keep your existing number
Callback is on
11:02 pmIncoming call
Emergency plumbing
Burst pipe · after hours
AnswerQualifyBook
Booking confirmed
Tomorrow, 7:00 am
Text to owner
“Emergency plumbing job booked. Burst pipe. 7:00 am tomorrow. Customer details saved.”
No missed jobs
Your phone gets answered while you work.
More booked work
Callers get a clear next step instead of voicemail.
No receptionist
We run the call handling so your crew stays on tools.
After-hours cover
Capture urgent callers when your office is shut.
How it works
Three steps. No new dashboard.
- 01
Calls forward to Callback.
Keep your number. We set up the forwarding so the calls you can’t take still get answered.
- 02
We answer, qualify and book.
We handle the basics, check the job, and book the next step when it makes sense.
- 03
You get the job details by text.
Know who called, what they need and what was booked before you’re back in the ute.
Missed-call calculator
What are missed calls costing you?
Start with what you already know. A caller with an emergency usually rings the next number when no one answers.
/ month
AUD
%
Potential work recovered / month
$2,730
This is a rough estimate based on your inputs, not a promise of future revenue.
Start with a 30-day pilot
See it working on your phone line.
We set up Callback for your trade, answer the calls and show you the outcomes. If it’s not proving useful, you can stop after the first month.
The pilot is not a promise of a specific revenue result. We’ll agree what a useful outcome looks like before we start.
Built for the real call
- We hand off anything uncertain to a real person or your team.
- We work from approved answers, job rules and booking times — not guesswork.
- Any recorded call or published clip needs clear notice and your permission.
Call cover that fits the crew
Simple monthly cover.
One-off setup from $1,500. We’ll scope the right call flow with you first.
Most trade teams
Full call cover
For busy crews that want jobs booked while they work.
$1,690 / month
- Calls answered across the day
- Jobs qualified and booked
- Monthly recovered-work report
Multi-site cover
For larger trade teams, clinics and property groups.
$2,890 / month
- Multiple locations or teams
- Tailored booking and handoff
- CRM or calendar connection
Talk it through
Fifteen minutes. Straight answers.
Tell us what happens when you’re on a job and the phone rings. We’ll tell you if Callback can help.
Starting with emergency plumbers and electricians.
Still useful for other trades with busy phones, after-hours work or booking requests.